Swiftwings Omnichannel OMS
Unified intake of public, private, O2O and distributor orders across every channel — with intelligent inventory strategy and end-to-end automation for shared online/offline stock, multi-scenario fulfillment and refined after-sales, so every order flows efficiently.
Unified Omni-channel Order Intake
One platform aggregates orders from public e-commerce, private social, O2O local services and distributor terminals — forward sales and reverse after-sales on one chain.
End-to-End Order Automation
From order download to after-sales, six stages flow automatically — leak detection, duplicate filtering, smart allocation and auto-shipping free operations from manual drudgery.
Order Download
- Auto API fetch
- Auto cloud push
- Leak detection
- Duplicate filter
Order Transform
- Product match
- Order classify
- Gift strategy
- Cost split
Order Review
- Auto review
- Manual review
- Presale review
Order Allocate
- Auto allocate
- Line-item allocate
- Order merge
- Order split
Order Ship
- Auto ship
- Manual ship
- Full ship
- Partial ship
After-Sales
- Auto refund
- AG integration
- Dianxiaomi integration
- Smart exchange
Multi-Scenario Smart Fulfillment
Online and offline orders flexibly route across e-commerce warehouses, store stock and hybrid shipping — when a store is out of stock, the main warehouse or another store fulfills automatically, maximizing every sale.
Online Order Fulfillment
Orders from e-commerce and private channels can ship from multiple warehouse configs
Offline Order Fulfillment
Store-generated orders also support multi-warehouse collaboration
Omni-channel Stock Sharing & Smart Allocation
Unified management of main warehouses, store front-stock, e-commerce warehouses and in-transit inventory — with safety-stock policy and an inventory-update engine for real-time sharing and precise allocation.
📦 Omni-channel Retail Inventory
Connect sales channels with the inventory hub — one pool sold across all channels
- Safety Stock · Set thresholds; auto alert and protection
- Main Fulfillment Warehouse · Smart main-warehouse assignment by region and channel
- Inter-warehouse Transfer · Flexible transfer between warehouses and stores
- Store Front-Stock · Store inventory visible online, ship from nearby
- In-Transit Inventory · Transfers trackable and allocable
- O2O Supply · Local-services channel supply collaboration
⚡ Inventory Update Engine
Drives available-stock changes in real time; orders and inventory linked both ways
Core Capabilities
Order processing and shipment results write back to inventory in real time, keeping online and offline stock consistent and avoiding oversell and stockouts.
Smart After-Sales Across Every Scenario
Covering five online/offline return-and-exchange scenarios, with unified after-sales and defective-goods warehouses — properly resolving performance attribution, refund paths and stock-value ownership.
Online request Courier to main warehouse
Online request Courier to store
In-store return Order from online
In-store return Order from same store
In-store return Order from another store
🔄 Types & Warehouses
Supports both return and exchange; independent after-sales and defective-goods warehouses, with QC-failed items auto-returned to warehouse.
⚖️ Hard-Problem Solving
Resolves staff performance attribution, refund paths, stock-value ownership and store priority — the legacy issues of store/e-commerce silos.
Gift Strategy & Open Platform
Flexible planned and unplanned gift strategies; the smart operations platform openly integrates WMS, fulfillment stores and online channels.
🎁 Gift Strategy Management
📋 Planned Gifts
Configured in advance by ops; auto-executed by rules
⚡ Unplanned Gifts
Handled flexibly on the spot; supports instant manual action
Smart Operations Platform
OMS as the core of the omni-channel open platform, unified scheduling of orders, inventory and fulfillment.
Stock Sharing & Allocation
Integrates WMS for shared inventory and smart allocation; fulfillment stores and online channels collaborate.
Omni Order Data
Aggregates omni-channel order data to power business decisions and inventory optimization.
Cloud-Native Microservices Architecture
A highly available, scalable microservices stack — from load balancing to data storage — supporting high-concurrency omni-channel order processing.
Why Swiftwings OMS
Public, private and O2O unified; shared stock, no oversell
Six stages flow automatically, freeing operations cost
Multi-warehouse, multi-store shipping; sell even at zero store stock
Five full scenarios; clear, traceable performance attribution
Make Omni-channel Orders Flow Efficiently
See how Swiftwings Omni-channel OMS cuts cost and lifts efficiency for your business
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